Right Care Right Place

Get the right care for you

To help you get better as quickly as possible, it’s important to choose the right care in the right place for your needs. Remember your local pharmacist and your GP are often the best people to visit in the first instance to get treated. We have also put together a handy guide to help you.

As well as making sure you get the best care, you will also help to free up our Emergency Department teams to treat patients with life-threatening conditions.

Grazed knee, cough, colds and sore throats
Self-care: keep your medicine cabinet stocked up with over-the-counter remedies.

Not sure? Feeling unwell? Need to know where to go?
Call NHS 111 when you need medical help fast but it’s not an emergency.

Diarrhoea, runny nose, headache
Pharmacy: speak to your pharmacist for advice about common illnesses and treatments

Ear pain, backache, throat infection
Your GP and out of hours care: For illnesses and injuries that won’t go away, speak to your GP.

Fever, fractures, strains and sprains
Urgent treatment centre: for minor illnesses and injuries

Choking, chest pain, black outs and blood loss
Call 999 for life-threatening situations and emergencies

Out of hours service throughout Hillingdon

The Hillingdon GP out-of-hours service provides advice, information and treatment for NHS patients who become unwell during the out-of-hours period when their own GP surgery is closed.

How does the out-of-hours service work?

Hillingdon GP out-of-hours service does not offer walk-in appointments, so access to the service is via the national NHS 111 call line. Calls to NHS 111 are free when calling from a landline, and can be accessed 24 hours day, 365 days a year by dialling 111.

The NHS 111 team will assess your condition over the phone and if it is clinically appropriate, they will refer your case to the out-of-hours service. This will then result in either:

  • Further clinical assessment over the telephone
  • A face to face appointment to attend a primary care centre to see a doctor or;
  • A home visit from one of our doctors

We provide GP out-of-hours services Monday to Friday from 6.30pm to 8.00am, and for 24 hours at weekends and during bank holidays.